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Bresnen, M and Marshall, N (2000) Motivation, commitment and the use of incentives in partnerships and alliances. Construction Management and Economics, 18(05), 587-98.

Crosthwaite, D (2000) The global construction market: a cross-sectional analysis. Construction Management and Economics, 18(05), 619-27.

Fong, P S-W and Choi, S K-Y (2000) Final contractor selection using the analytical hierarchy process. Construction Management and Economics, 18(05), 547-57.

Holm, M G (2000) Service management in housing refurbishment: a theoretical approach. Construction Management and Economics, 18(05), 525-33.

Hoxley, M (2000) Are competitive fee tendering and construction professional service quality mutually exclusive?. Construction Management and Economics, 18(05), 599-605.

Hua, G B and Pin, T H (2000) Forecasting construction industry demand, price and productivity in Singapore: the Box-Jenkins approach. Construction Management and Economics, 18(05), 607-18.

Landin, A (2000) ISO 9001 within the Swedish construction sector. Construction Management and Economics, 18(05), 509-18.

  • Type: Journal Article
  • Keywords: certification; ISO 9000; quality management
  • ISBN/ISSN: 0144-6193
  • URL: https://doi.org/10.1080/014461900407310
  • Abstract:

    This study analysed how the ISO 9000 framework could be employed in the construction process. Interviews were conducted at twelve companies in Sweden that utilized the quality system standard ISO 9001. Many of the concepts contained in the quality system standard were experienced as being too abstract and too difficult to comprehend. Frequently quality management was considered as serving the function of improving the company’s competitiveness and allowing the company to be more efficient. It appeared difficult, however, in view of the many stages in the construction process, and the diverging interests represented, to meet the needs of the construction sector by the use of ISO 9001 alone. Some of the paragraphs it contains also tended to be confused with one another and to be misinterpreted. Others, although useful elsewhere, appeared scarcely to find application in the construction sector. Developments in the area appear to be going in the direction away from using large bureaucratic inspection systems and quality handbooks aimed at impressing customers and towards employing more diversified systems. Certification was found to be a matter of concern to all of the companies investigated.

Loosemore, M and Tan, C C (2000) Occupational stereotypes in the construction industry. Construction Management and Economics, 18(05), 559-66.

Love, P E D, Mandal, P, Smith, J and Li, H (2000) Modelling the dynamics of design error induced rework in construction. Construction Management and Economics, 18(05), 567-74.

Munns, A K and Al-Haimus, K M (2000) Estimating using cost significant global cost models. Construction Management and Economics, 18(05), 575-85.

Nicholas, J, Holt, G D and Mihsein, M (2000) Contractor financial credit limits: their derivation and implications for materials suppliers. Construction Management and Economics, 18(05), 535-45.

Odeyinka, H A (2000) An evaluation of the use of insurance in managing construction risks. Construction Management and Economics, 18(05), 519-24.